Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your refurbished phones certified for quality?
Yes, every device at SkyTree Phones undergoes a rigorous 90-point inspection process by our certified technicians to ensure 100% functionality and battery health above 80%.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express 2-day shipping for urgent orders placed before 2:00 PM EST.
What is your return policy for electronics?
We offer a 30-day hassle-free return policy. If you are not satisfied with your device, you can return it in its original condition for a full refund or exchange.
Do the phones come with a warranty?
Every phone purchased from SkyTree Phones includes a complimentary 12-month limited warranty that covers any hardware defects or internal malfunctions.
Will these phones work with my carrier?
All our devices are sold factory unlocked, meaning they are compatible with all major GSM and CDMA carriers worldwide, including Verizon, AT&T, and T-Mobile.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible customers.